Returns & Exchanges

At Haylou, we stand by the quality of our smart wearables and audio products with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your item in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your Haylou device in its original box, ensuring all accessories, manuals, and protective films are included to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label or use a tracked courier service to send your package to our designated inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, we will process your refund or dispatch your replacement within 5 to 7 business days.