Frequently Asked Questions
Everything you need to know about your Haylou experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. International shipping generally takes between 7 to 15 business days depending on your location and local customs processing.
How do I pair my Haylou earbuds with my smartphone?
Remove both earbuds from the charging case simultaneously. Open the Bluetooth settings on your device, search for the Haylou model name, and tap to connect. Follow the voice prompts for successful pairing.
What is your return policy for electronic products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund or exchange.
Are Haylou smartwatches and earbuds waterproof?
Most Haylou devices feature an IPX4 to IP68 rating, making them resistant to sweat and rain. Please check the specific product manual before using them while swimming or showering.
Do your products come with a warranty?
Yes, all Haylou electronic products include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets to ensure a secure and convenient checkout process.